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Frequently Asked Questions

Questions? We've got answers...

Frequently asked questions

Our starter box is designed to have the complete set of bottles so you can have a comprehensive cleaning system for your home. The bottles are for forever use (rather than buying and throwing out when you run out) and are sustainable and durable - they are designed to be reused repeatedly. They are also recyclable and at any time you can ship them back to us to ensure they don’t end up in the landfill.

OR, you can bring your own bottle and just purchase a refill starter kit, which has only the concentrates! That will save even more plastic and we definitely encourage it!

Our bottles are made from recycled plastic and are designed to be durable and sustain multiple uses. This means you do not need to throw the bottle away. But you don't need to use our bottles. You can choose any bottle to use with our concentrated cleaning capsules. Just order a refill set and BYOB!

We do not use harmful ingredients in our products, however, we recommend that you contact your manufacturer to find out if these products are safe for your septic system.

After purchasing, you will get an email with confirmation of order. Once we fulfil your order, you'll receive a second email with a personalised link to track your order. You can also contact us here for help with tracking your order -

Our delivery partners are Sendle and Australia Post and Aramex.

We accept all major credit cards and Paypal. We also accept all Buy Now, Pay Later systems. You will see the options at checkout.

Yes we do. Please make an order and choose a bank transfer as the payment option and we will send you an invoice for payment.

If you have any issues with your order, please contact our support team for help - You can speed up the process if you take a photo and attach it to your request. We will review your request in line with our returns and refunds policy.

Have a question about our products? Submit your enquiry using the link below:

Click the link below to see all our Safety Certificates:

- Do not contain parabens, phosphates, ammonia, chlorine bleach, triclosan or phthalates

You can be reassured that our products:

- Do not contain parabens, phosphates, ammonia, chlorine bleach, triclosan or phthalates

- Are Vegan-friendly and cruelty-free

- Do use harsh chemicals formula including surfactants

We think you have the #therighttoknow what goes inside our products. Please click on the link to learn more:

Our exclusive scent formulas are pure and free of any potentially harmful components.

We use fragrances from the Swiss corporation Givaudan -

Here are the various scents of our Dutybox products:

- Aroma Air Freshener - Fresh Ripe Mango and Lime

- Laundry Softener - Water Lily

- Laundry Detergent - Fresh linen with a hint of floral

- Floor Multi-Surface Cleaner - Grapefruit Citrus Crush

- WC Toilet Cleaner - Ocean Breeze

- Bathroom and Ceramic Cleaner - Ocean Breeze

- Kitchen Grill and Oven Cleaner - Light Lemon Scent

- Glass Window and Mirror Cleaner - Apple

- Interior All-purpose Cleaner - Fruity, Floral, Woody

- Foaming Hand Soap Cleaner - Raspberry Yoghurt

- Foaming Dish Soap Cleaner - Mild Fruit Fragrance of Pear and Herbs

No, we don't use any harsh chemicals, so our products are non-toxic and free of essential oils, making them suitable for pets and children to be around.

You can see our ingredient info here -